Privacy Policy

1. Introduction

Solvebytez provides AI automation, custom software development, CRM/ERP solutions, mobile applications, digital marketing, and related IT consulting services. This Privacy Policy explains how we collect, use, store, and protect personal and business information when you visit our website, submit inquiries, or engage our services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and contact us to discuss alternatives.

2. Information We Collect

We may collect the following categories of information:

• Contact details: name, email address, phone number, company name, job title, and project requirements submitted through forms or email.
• Business information: industry, service interests, technical requirements, and communications related to proposals, contracts, or support.
• Technical data: IP address, browser type, device information, pages visited, referral URLs, and usage analytics when you browse our website.
• Project and client data: information you provide for software development, automation, hosting integrations, or managed services — processed only as needed to deliver agreed work.
• Payment and billing data: invoicing details processed through secure third-party payment providers where applicable.

3. How We Use Your Information

• Respond to consultation requests, support tickets, and sales inquiries.
• Design, develop, deploy, and maintain software, AI workflows, and automation solutions.
• Send service updates, project communications, and marketing messages where you have opted in.
• Improve website performance, security, and user experience through analytics.
• Comply with legal obligations, enforce agreements, and protect against fraud or misuse.

4. Legal Basis for Processing

We process personal data based on your consent (e.g., contact forms, marketing opt-ins), performance of a contract (client projects and deliverables), legitimate business interests (website security, analytics, B2B outreach), and compliance with applicable laws in India and other jurisdictions where we operate.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share information with trusted service providers who assist us in operating our business, such as cloud hosting providers, email platforms, analytics tools, payment processors, and development infrastructure — only to the extent necessary and under appropriate confidentiality obligations.

We may also disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Solvebytez, our clients, or others.

6. Data Retention & Security

We retain personal data only as long as needed for the purposes described in this policy, including active client relationships, legal record-keeping, and dispute resolution. Project files, credentials, and client systems are handled using industry-standard security practices including access controls, encrypted transmission where supported, and least-privilege access for our team.

While we implement reasonable safeguards, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of any credentials shared with us for integrations.

7. Your Rights

To exercise these rights, email us at info@solvebytez.com. We will respond within a reasonable timeframe as required by applicable regulations.

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of data where legally permissible.
• Withdraw consent for marketing communications at any time.
• Object to or restrict certain processing activities where applicable under law.

8. International Transfers

As an IT services company, we may use cloud infrastructure or tools located outside India. Where data is transferred internationally, we take steps to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

9. Children's Privacy

Our website and B2B services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.