Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to the Solvebytez website and your use of our IT services, including AI automation, custom software, CRM/ERP development, mobile apps, WhatsApp automation, N8N workflows, digital marketing, and related consulting.

By accessing our website or engaging our services, you agree to these Terms. If you are entering into a separate signed contract or statement of work (SOW), that document will prevail where it conflicts with these general Terms.

2. Services & Scope

Solvebytez delivers technology solutions based on agreed proposals, statements of work, or service agreements. Scope, timelines, deliverables, and fees are defined in writing before project commencement unless otherwise agreed for small advisory engagements.

• We may use third-party APIs, cloud platforms, AI models, and open-source libraries as part of delivery.
• Client is responsible for providing timely access, content, approvals, and third-party accounts required for project execution.
• Features, integrations, or timelines may change if requirements change; change requests may affect cost and schedule.

3. Client Responsibilities

• Provide accurate information and lawful content for websites, apps, automations, and campaigns.
• Ensure you have rights to data, trademarks, and materials supplied to us.
• Review deliverables within agreed review periods and provide consolidated feedback.
• Maintain backups of critical business data unless backup is explicitly included in scope.
• Comply with applicable laws for your industry, including data protection and messaging regulations (e.g., WhatsApp Business policies).

4. Fees, Invoicing & Payment

Fees are quoted in Indian Rupees (INR) or other currency as specified in your proposal. Unless stated otherwise, invoices are due within the payment terms specified on the invoice. Late payments may pause work, withhold deliverables, or incur interest as permitted by law.

Deposits, milestone payments, and retainers may be required before work begins. Taxes, government levies, and third-party license costs are the client's responsibility unless explicitly included.

5. Intellectual Property

Upon full payment for custom deliverables specifically created for the client, ownership of the final agreed deliverables (excluding pre-existing tools, frameworks, templates, and reusable components) transfers to the client as defined in the project agreement.

Solvebytez retains ownership of its proprietary methodologies, internal libraries, know-how, and general-purpose code not unique to the client project. We grant the client a license to use included third-party components according to those providers' terms.

6. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or financial information disclosed during the engagement, except where disclosure is required by law or necessary to perform the services. Confidentiality obligations survive termination of the engagement.

7. Warranties & Disclaimers

We warrant that services will be performed with reasonable skill and care consistent with industry standards. Except as expressly stated in a signed agreement, services and the website are provided "as is" without warranties of uninterrupted operation, error-free performance, or fitness for a particular purpose.

AI-generated outputs, automation workflows, and third-party platform behavior may require ongoing monitoring, tuning, and human oversight. We do not guarantee specific business results, revenue, rankings, or uptime of external platforms.

8. Limitation of Liability

To the maximum extent permitted by law, Solvebytez shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption. Our total liability for any claim arising from services shall not exceed the fees paid by the client for the specific project giving rise to the claim during the twelve (12) months preceding the claim, unless a higher limit is agreed in writing.

9. Termination

Either party may terminate an engagement according to the termination clause in the applicable contract. Upon termination, the client remains responsible for fees for work completed and non-cancellable third-party costs. We may suspend or terminate access to our website or services for violation of these Terms or unlawful use.

10. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, unless otherwise agreed in a signed contract. Parties will attempt good-faith resolution before initiating formal proceedings.